Plumbing E‑commerce Platform
Web Development Case Study
🎯 TL;DR Outcome: 300% increase in online orders within 3 months of launch
The Problem
What Plumbing Company Was Facing
Plumbing Company had been serving contractors and homeowners for over 15 years through their physical store, but the pandemic forced them to realize they needed an online presence. They were losing customers to competitors who offered online ordering and contactless pickup.
Key Challenges:
- • No online sales channel
- • Manual inventory tracking
- • Difficulty managing large product catalog
- • Lost sales due to store hour limitations
Business Impact:
- • 40% revenue drop during pandemic
- • Customers switching to online competitors
- • Staff spending hours on phone orders
- • Missed opportunities after business hours
Our Role
What FactoStack Did
- Analyzed existing business processes and inventory system
- Designed and built complete e-commerce platform
- Integrated with existing POS and inventory systems
- Created admin dashboard for easy management
- Provided training and ongoing support
Technologies Used
Frontend
- • Next.js
- • TypeScript
- • Tailwind CSS
- • Responsive Design
Backend
- • Node.js
- • PostgreSQL
- • Stripe Payments
- • REST APIs
The Solution
Product Catalog
Organized 500+ products with detailed descriptions, images, and pricing. Advanced search and filtering to help customers find exactly what they need.
- • Category-based organization
- • Image galleries
- • Bulk pricing options
- • Stock level indicators
Online Ordering
Streamlined checkout process with multiple payment options, delivery scheduling, and pickup options for contractor customers.
- • Guest & account checkout
- • Credit card processing
- • Delivery & pickup options
- • Order confirmation emails
Admin Dashboard
Powerful backend system for managing inventory, processing orders, and tracking sales with real-time analytics and reporting.
- • Real-time inventory tracking
- • Order management
- • Sales analytics
- • Customer management
Customer Portal
Dedicated customer accounts with order history, tracking, and special pricing for repeat contractor customers.
- • Order history & tracking
- • Contractor pricing tiers
- • Saved payment methods
- • Delivery preferences
Inventory Integration
Seamless integration with existing inventory system to maintain accurate stock levels and prevent overselling.
- • Real-time stock updates
- • Low stock alerts
- • Automatic reorder points
- • POS system sync
Analytics & Reporting
Comprehensive reporting on sales performance, customer behavior, and inventory turnover to guide business decisions.
- • Sales performance metrics
- • Customer analytics
- • Product performance
- • Revenue tracking
Outcome & Results
Key Improvements
Business Growth:
- Expanded customer base beyond local area
- Increased average order value by 40%
- Better customer retention and loyalty
- Improved brand professional image
Operational Efficiency:
- Reduced manual order entry by 80%
- Real-time inventory visibility
- Automated customer communications
- Streamlined delivery scheduling
Lessons & Next Steps
Key Lessons Learned
- Integration with existing systems is crucial for adoption
- Mobile-first design essential for field contractors
- Staff training and support critical for success
- Analytics drive continuous improvement decisions
Future Enhancements
- Mobile app for contractors and field staff
- AI-powered product recommendations
- Automated reordering for repeat customers
- Advanced analytics and business intelligence
Project Gallery
Homepage
Main landing page with featured products
Product Categories
Organized product browsing by category
Product Detail
Comprehensive product information with images
Shopping Cart
Easy checkout process with order summary
User Account
Order history and saved preferences
Admin Dashboard
Inventory management and order tracking
Ready to Transform Your Business Online?
Let's build an e-commerce platform that drives real growth for your business.